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CombiTouch Download Center

Important Installation Instructions

 

It is important to completely read through the instructions for your software version before attempting a software update. If you feel you may need assistance, then please call the Alto-Shaam service department at 1-800-558-8744 so that an expereienced technician can assist with the installation procedures.

Failure to follow the installation instructions exactly as outlined on this page or in the video demonstrations may result in an inoperable oven and a service call.


The current software version number is 2.36 (as of 6/3/2013)


On the Computer


1. Plug a USB flash drive into one of the USB ports on your computer. This USB drive should only be used for updating software on your CombiTouch. Delete all files from the USB drive before proceeding to the next step.


2. Right click on this file, combitouch_firmware.zip, and select "Save Target as..."


3. Select the drive your flash card is in.


4. Select "Save" and the file should be saved to the root directory (this is the top level directory of your flash drive).
Windows uncompression

5. Navigate to the combitouch_firmware.zip file on your USB flash drive.
Windows uncompression

6. Right click on the combitouch_firmware.zip file and select "Extract all..." The extracted files and the .zip file MUST reside in the root directory of the flash drive. Delete all text after the "\". This will save the extracted files to the root directory of the flash drive.
Windows uncompression

Windows uncompression

7. Click on "Extract."


8. Your USB drive root directory should look similar to the following image. Note: Your screen may look different depending on your make and version of operating system.
Windows uncompression

 

On the CombiTouch


1. Navigate to the Mode Selection screen.

Main screen


2. Press the Service Mode button.

Service mode button


3. Using the number displayed on the CombiTouch screen, reference the appropriate steps below to update to the newest version of software.

DB number screen shot


    DB Version - 2.0.6 or older

     
     


    On the CombiTouch

    1. Using the on-screen keyboard, enter the Service Mode password, "halo heat", and then press the green check mark in the lower right-hand corner of the screen.

    Keyboard window

    2 . The Service Mode screen will appear. Press the Software Load button.
    Software download button

    3. Remove the cap of either of the oven's USB ports on the left side of the unit and insert the USB flash drive.

    4. On the Software Load screen, press the bottom icon to load the Display Board software. If the flash drive is not recognized by the Combitherm and a question mark appears on screen, call Alto-Shaam Service at 1-800-558-8744.

    Display board software upload

     


    5. Wait 2 minutes as specified by the following animation, and then turn the oven off and on again.
      Combi animation


    6. Navigate to the Mode Selection screen.

    Main screen

    7. Press the User Settings Mode button.

    Settings mode button

    8. Use the right arrow to navigate to the second page.

    Right Arrow

    9. Press the UPDATE key shown below. NOTE: During the update process, the screen will go blank and the control will restart. Do not interact with the oven. Do not press the off key for any reason. Doing so can cause the oven to become inoperable. If in doubt, wait 5 minutes before interacting with the oven.

    Update key

    10. The oven will show the "Update Successful" screen once it sees a successful update, shown below.
    Update Successful icon

    NOTE: If the control presents an E100 error code, then you may need to perform the update again. If this error is persistent after the next update, please contact the Alto-Shaam Service department at 1-800-558-8744.

    11.When the oven is operational again, you may remove the flash drive.


    DB Version - 2.0.17

     


    On the CombiTouch

    1. Using the on-screen keyboard, enter the Service Mode password, "halo heat", and then press the green check mark in the lower right-hand corner of the screen.
    Keyboard window

    2. The Service Mode screen will appear. Press the Software Load button.
    Software download button

    3. Remove the cap of either of the oven's USB ports on the left side of the unit and insert the USB flash drive.

    4. NOTE: During the update process, the screen will go blank and the control will restart. Do not interact with the oven. Do not press the off key for any reason. Doing so can cause the oven to become inoperable. If in doubt, wait 5 minutes before interacting with the oven.Press the UPDATE key shown below. If the flash drive is not recognized by the Combitherm and a question mark appears on screen, call Alto-Shaam Service at 1-800-558-8744.

    Update key

    5. The oven will show the "Update Successful" screen once it sees a successful update, shown below.
    Update Successful icon

    NOTE: If the control presents an E100 error code, then you may need to perform the update again. If this error is persistent after the next update, please contact the Alto-Shaam Service department at 1-800-558-8744.

    6. You may remove the flash drive when the oven is operational again.



    DB Version - 2.20 or newer


     

    On the CombiTouch

    1. Navigate to the Mode Selection screen.
    Main screen

    2. Press the Settings Mode button.
    Settings mode button

    3. Use the right arrow to navigate to the second page.

    Right Arrow

     

    4. Remove the cap of either of the oven's USB ports on the left side of the unit and insert the USB flash drive.

     

    5. NOTE: During the update process, the screen will go blank and the control will restart. Do not interact with the oven. Do not press the off key for any reason. Doing so can cause the oven to become inoperable. If in doubt, wait 5 minutes before interacting with the oven. Press the UPDATE key shown below. If the flash drive is not recognized by the Combitherm and a question mark appears on screen, call Alto-Shaam Service at 1-800-558-8744.

    Update key

    6. The oven will show the "Update Successful" screen once it sees a successful update, shown below.
    Update Successful icon

    NOTE: If the control presents an E100 error code, then you may need to perform the update again. If this error is persistent after the next update, please contact the Alto-Shaam Service department at 1-800-558-8744.

    7. When the oven is operational again, you may remove the flash drive.

    CombiTouch Recipe Management Software & User Instructions


    Click here to download CombiTouch Recipe Management Software


    Save the file to your desktop or location of your choice. (If download does not begin immediately, right click on link and select "Save Target/Link As..." Then save file to your desktop or location of your choice.)


    System Requirements:

    • PC running Windows XP, Vista, or 7 (with all latest Windows Updates installed) with a CD drive and USB port
    • USB memory stick

    Installation Instructions: (Download a PDF version of these instructions here.)

    1. 1. Navigate to the downloaded file. Double click on the SetupCombiTouchRecipe Management.msi file to begin installation.


    2. 2. After the installation is complete, double click on the CombiTouch desktopshortcut icon CombiTouch Recipe Management Software shortcut on your desktop or in the Start Menu to launch program.


    To create a new recipe:

    1. 1. Click New recipe icon NEW RECIPE icon.


    2. 2. Enter new recipe title in Edit recipe title bar EDIT RECIPE TITLE bar


    3. 3. Select desired cooking mode, temperature, time or cook by probe and any auxiliary functions (Gold-n-Brown level, CombiSmoke, fan speed, etc.)


    4. 4. Click Search for image icon SEARCH FOR IMAGE icon. Navigate to saved BMP, PNG or JPG image. Click OK to select image. Skip this step if there is no image for a particular recipe and the title of the recipe will display instead.


    To edit a recipe via software:

    1. 1. When the Recipe Management Software launches, the factory default file (recipe.xml) is automatically loaded on the screen. If other custom recipe files need to be edited, click Open recipe list icon OPEN RECIPE LIST and select desired recipe list.


    2. 2. Click on the Recipe dropdown list RECIPE LIST DROPDOWN box and select recipe from the list to edit.


    3. 3. Make desired changes to mode, temperature, time, etc.

    4. 4. Click Save recipe list icon SAVE RECIPE LIST icon to save changes/additions. Save over existing file (recipe.xml) or save a new recipe file. Note that multiple lists can be saved, however only one list at a time can be used on the CombiTouch control.


    5. 5. Click Export to USB stick EXPORT TO USB STICK icon to export the currently loaded recipe file and all required pictures to a USB memory stick. Select the USB memory stick from the folder selection list and click OK.


    6. 6. Remove USB memory stick from the USB port after light on USB has stopped flashing. Replace USB port protective cap. Follow steps 4-10 from previous section ("To save edited recipe list and upload to CombiTouch oven") to upload the new file.


    To rearrange recipe order:

    1. 1. Click on the recipe dropdown list and scroll to the recipe to be moved.


    2. 2. Right click on the recipe name. A sub-menu will appear.
      3. Rearrange recipe dropdown box

    3. 3. Choose desired option. With the sub-menu dropdown highlighted, use keyboard shortcuts (Ctrl + up arrow, Ctrl + down arrow, Ctrl + left arrow or Ctrl + right arrow) to quickly move recipes.


    To save edited recipe list and upload to CombiTouch oven:


    1. 1. Click Save recipe list  SAVE RECIPE LIST icon to save your changes and additions. Create a new recipe list by renaming the file, or save over the existing default list (recipe.xml). Note that multiple recipe lists can be saved, however only one list at a time can be used on the CombiTouch control. NOTE: The best practice is to rename your recipe list file to something that makes sense to you, other than the default file name, recipe.xml.  Any file named “recipe.xml” will be overwritten if the CombiTouch Recipe Management Software is updated or reinstalled on your computer, and any customizations to that file will be lost.  Be sure to save your recipe list file in a back-up location as well.

    2. 2. Click Export to USB stick EXPORT TO USB DRIVE icon to select the recipe list to transfer to CombiTouch oven.


    3. 3. Press the Power ON button ON button.


    4. 4. Remove USB memory stick after recipe file is saved and plug into CombiTouch oven's USB port. (On left side of oven under black protective cap)


    5. 5. Press Red Back Arrow icon red BACK ARROW to go to the Start Screen.


    6. 6. Touch the Upload/download files UPLOAD/DOWNLOAD FILES icon on the Start Screen.


    7. 7. Touch the Copy recipes from USB stick to oven COPY RECIPES FROM USB STICK TO OVEN icon. The recipes will begin to upload. NOTE: ALL RECIPES CURRENTLY ON THE COMBITOUCH OVEN WILL BE OVERWRITTEN.


    8. 8. A green checkmark Green checkmark will appear on the screen when the transfer is complete. Touch the green checkmark to acknowledge

    9. 9. Press Red Back Arrow icon red BACK ARROW to return to the Start Screen and resume regular operation.


    10. 10. Remove USB memory stick from the USB port after light on USB has stopped flashing.  Replace USB port protective cap.