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Q:How do I check the status on my purchase order?

A:

 Please contact Customer Service with any questions by visiting: Customer Support.

Q:Is there a smoker kit that can be obtained and added to an existing Combi?

A:
Kits are available to add a smoker to the Combitherm oven. Please contact  the Parts Department at 800-558-8744, then press 4

Q:Does Alto-Shaam offer drop shipping?

A:
Alto-Shaam will ship directly to customers who purchase parts through a dealer with no additional fee to the customer.

Q:How can I tell the age of a unit? Does the serial number indicate the age?

A:
The serial number on your unit does not determine its age.  To request the year of your unit, please contact our Technical Service or the Parts Departments by visiting: Technical Service.

Q:How do I know what cleaner I should use for my unit?

A:
ES, ESI and ESG Combitherm Ovens use CE-28892. CTP and CTC Combitherm Ovens use CE-36354 or CE-36457.  All Combitherm Ovens may use descaler and single bottle sprays CE-27889 and CE-26277. The old Combitherm case may use CE-24750. Vector Multi-Cook Ovens use the following cleaners: CE-39136, CE-39137, CE-39247 and CE-39249. 

Q:How can I see the technical information on my unit?

A:
Please reference the technical publication on your equipment by visiting: Resources.

Q:How long is my equipment's warranty?

A:
All units come standard with a one-year warranty. An additional one-year warranty may be purchased at an additional charge. 

Q:What does my error code mean?

A:

 Please contact Technical Support with any questions by visiting: Technical Service.

Q:The equipment model doesn’t show up, how can I find parts for this equipment?

A:

Please contact the Parts Department by visiting: Technical Service

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