Please complete this form and a factory representative will contact you by phone or email to help resolve your problem. Please note, these requests are only monitored during our normal business hours of 7:30 AM to 5:00 PM CST Monday through Friday.
If you are submitting for a customer, please include your contact information below as the requester. Customers can skip directly to the "Customer First Name" field.
If you need service outside of regular business hours, please contact your local service provider. Providers near you can be found by entering your location and selecting “Service Agent” on our How to Buy map. For additional emergency service or support that can’t wait until normal business hours, you can also call the Alto-Shaam Tech Team 24 hours a day, Toll Free at 1-800-558-8744 (U.S. and Canada only) or 1-262-251-3800; follow the prompts for emergency service.