Our Commitment to Support
Our team is dedicated to providing industry-leading service and support when you need a solution quickly and efficiently. You can trust that we are here for you every step of the way—with installation consultation; around-the-clock equipment training; every day technical assistance; and online warranty, product and software resources. With Alto-Shaam, your purchase comes with peace of mind. Our expert support team will work with you so that your product is back in perfect working condition when you need it most.
Technical Support Resources
Our team of experts support your demanding kitchen needs because your customers depend on it. From software updates to locating a parts distributer, our service representatives have created a support library to help you maintain your Alto-Shaam equipment.
The Alto-Shaam Culinary Institute is staffed by talented and experienced culinary experts from all segments of the foodservice industry. Alto-Shaam chefs provide solutions to your unique challenges through personalized consultation.
Enhancing Your Software
Your equipment serves you best when it operates efficiently and effectively. Alto-Shaam software updates extend your oven’s usable life by allowing maximum productivity, while also enhancing features and improving functionality. To download the latest updates for your oven, please visit the Software Download Center.
FACTORY AUTHORIZED INSTALLATION PROGRAM
Alto-Shaam’s ovens are exceptional pieces of equipment with equally sophisticated installation processes that require connections to electrical, water, gas and a drain line. Improper installation significantly impacts your equipment’s performance and may lead to unnecessary downtime in your operation. Alto-Shaam works with customers and dealers to ensure that every unit is properly installed and fully functional through a three-step installation process.