Technical Service

Need Service

Locate an Alto-Shaam authorized service agent utilizing the map and Service Agents filter to find the nearest provider. Or submit a request for service.

The Alto-Shaam Tech Team is available 24 hours a day, every day, to provide emergency technical service and troubleshooting support. Our team of experts supports your demanding kitchen needs because your customers depend on it. Contact our Tech Team at, (for European service) or via phone Toll Free at 1-800-558-8744 (U.S. and Canada only) or 1-262-251-3800; follow the prompts for emergency service.


Please visit our Resource Library for quick access to technical service support materials and more.

Planned Maintenance

Ensure your equipment performs at peak efficiency. Reduce downtime by regularly checking components of your equipment and scheduling routine inspections. Maintaining a planned maintenance schedule increases kitchen productivity and food quality—while also extending the life of commercial foodservice equipment. 

Discover Top 5 Benefits

combi image in kitchen

Need Oven Software?

Click below to download software for your Combi Oven, Cook & Hold Oven, Rotisserie Oven or Multi-Cook Oven
Download Software

Looking for Replacement Parts?

Locate an authorized parts distributor near you by using the service locator on this page.


Click to Complete the Return Request Form


If you require additional parts identification assistance, please reference our Parts Finder or contact our parts team. You can reach the Parts Customer Service Team at or via phone at 1-262-251-3800 ext. 6709 or Toll Free (U.S. & Canada only) at 800-558-8744 ext 6709.

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