Technical Service

Need Service?

Locate an Alto-Shaam authorized service agent utilizing the map and Service Agents filter to find the nearest provider. Or submit a request for service.

The Alto-Shaam Tech Team is available 24 hours a day, every day, to provide emergency technical service and troubleshooting support. Our team of experts supports your demanding kitchen needs because your customers depend on it. Contact our Tech Team at servicedept@alto-shaam.com or via phone Toll Free at 1-800-558-8744 (U.S. and Canada only) or 1-262-251-3800; follow the prompts for emergency service.

NEED TECHNICAL SUPPORT DOCUMENTS?

Please visit our Resource Library for quick access to technical service support materials and more.

Need Oven Software?

Click below to download software for your Combitherm Combi Oven or Vector Multi-Cook Oven

Download Software

Looking for Replacement Parts?

Locate an authorized parts distributor near you by using the service locator on this page.

NEED TO RETURN A PART

Click to Complete the Return Request Form

REQUEST PARTS IDENTIFICATION

If you require additional parts identification assistance, contact our parts team. You can also reach the Parts Customer Service Team at partsdept@alto-shaam.com or via phone at 1-262-251-3800 ext. 6709 or Toll Free (U.S. & Canada only) at 800-558-8744 ext 6709.

Request a Quote