Our Philosophy

Our Vision

To inspire our customers with innovative products and services in every kitchen around the world.

OUR MISSION

To Our Customers:

- We will listen to understand your needs and exceed your expectations at every touch point.

To Our Family:

- We will provide a career that allows you to make a difference in a safe, team-oriented environment, offering learning opportunities for self-growth and development because we are in business forever. As a shareholder, you will be rewarded for your valuable contribution through gain sharing.

OUR VALUES

HIGHest quality – We are passionate about providing the highest quality products and services to our customers.

Family – Our people are the key to our success. Our team of co-workers worldwide is our Alto-Shaam family. We help each other succeed through collaboration, respectful communication with facts and data, integrity in all that we do, and action to drive results. We are one team, with one goal.

Innovation – We constantly strive to find better ways to design products that solve our customers’ challenges, finding new paths and improving processes.

Value – We provide products and services that offer a timely return on investment for our customers.

Education – We empower customers and employees through knowledge. Whether through technical training, culinary resources, seminars or educational materials, we provide them with learning opportunities to enhance their businesses or professional growth.

Service – We delight our external and internal customers by providing superior customer service and culinary and technical support.

Commitment To Our Community

Alto-Shaam has a rich culture of giving back to the community, demonstrated through department and company-wide volunteerism and giving. Our family works together to support various philanthropic initiatives that lift up our community, such as

- The Annual Jerry Maahs Memorial Golf Outing for the Leukemia & Lymphoma Society's Wisconsin chapter

- Quarterly food donations to Menomonee Falls Area Food Pantry

- Annual employee drives for items such as coats and toys

- Department team-building activities forcused on community service initiatives

- Culinary competitions and dinners for charity

- Donations to charities, such as American Heart Association, water purification causes and Wounded Warriors

- Jerry D. Maahs Endowed Scholarship Fund for students attending The Culinary Institute of America

Quality Policy

Alto-Shaam is dedicated to achieving total customer satisfaction by understanding and meeting our customers’ needs. We are committed to a world-class quality management system and continually improving our products and processes. We understand that all departments and employees impact the quality of our products and services at every touch point. We conduct best practices to meet our vision “to inspire our customers with innovative products and services in every kitchen around the world.”

ISO Certification

Alto-Shaam’s domestic and global facilities are certified by the International Standards Organization (ISO) section 9001. By being ISO compliant, we have demonstrated success in consistently providing products and services that meet customer and regulatory requirements. ISO 9001 certification assures customers and partners that Alto-Shaam’s business practices are consistent, organized, reliable, and innovative.

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